Batjee Privacy Policy – Our Commitment to Protecting Your Data

1. Introduction

Welcome to Batjee. Our Privacy Policy ("Policy") explains what information we collect when you use the Batjee platform, how we use it, and how we keep it secure.

By using any Batjee service, you are considered to have accepted this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

2. What Information We Collect

Batjee collects user information in several ways. Full details are outlined below:

Directly Provided Information

• At registration: full name, date of birth, email address, phone number.
• During KYC verification: a copy of your national ID card or passport.
• At the time of payment: mobile banking number or partial card details.
• When contacting support: your messages and any attachments.

Automatically Collected Information

• Device information: operating system, browser type, and version.
• IP address and approximate location.
• Activity logs on the platform: pages visited, time spent, and games played.
• Cookie and session data.

3. How Your Information Is Used

Batjee uses your information only for defined, legitimate purposes. We never use data for excessive or unrelated purposes.

• Account Management: For registration, login, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To respond accurately to your complaints and queries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with directives from government or regulatory authorities.
• Platform Improvements: For generating anonymous statistics to improve the user experience.
• Promotional Communications: To send you offers and updates with your consent (with opt-out option).

4. Data Sharing Policy

Batjee respects your privacy. We only share your information with third parties in the following limited and specific circumstances:

Service Provider Partners

Only the minimum necessary data is shared with payment gateways, KYC verification services, and IT infrastructure providers. All such partners are contractually bound to comply with Batjee's privacy policy.

Legal Requirements

If Batjee receives a court order or a lawful request from a law enforcement authority, we are legally required to comply and provide the relevant information. Where possible, you will be notified in advance.

Business Changes

In the event of a major change to Batjee's business structure — such as a merger or acquisition — your data may be transferred to the new entity, but this Privacy Policy will remain in effect.

5. Cookie Policy

Batjee uses cookies and similar technologies on its platform. Cookies are small files stored in your browser that make your experience more personalized and seamless.

Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To save your language preferences and settings.
• Analytics Cookies: For generating platform usage statistics — fully anonymized.
• Marketing Cookies: Only to show you relevant offers with your consent.

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

6. Security Measures

Batjee follows the highest industry standards to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: To block unauthorized access and attacks on our servers.
• Regular Security Audits: System review conducted by an independent team of external experts.
• Staff Training: All personnel who handle data are held to strict confidentiality standards.

Keep in mind, however, that no one can guarantee 100% security over the internet. That's why you should always use a strong password and never share it with anyone.

7. Your Rights

As a Batjee user, you have specific rights over your own data:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You may request deletion of your data once certain conditions are met.
• Right to Object to Processing: You can opt out of marketing communications at any time.
• Data Portability: You can receive your data in a standard, portable format.

To exercise these rights, please contact our support team. We typically respond within 30 days.

8. Minor Protection

All Batjee services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.

If we become aware that a minor has registered an account, it will be closed immediately and all associated data will be deleted. If you have reason to believe a minor holds an account, please contact us.

To learn more about responsible gaming, visit our Responsible Gaming page.

9. Policy Changes

Batjee may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified via email or platform notification.
• Continued use of Batjee after any changes constitutes your acceptance of the updated policy.

We recommend checking this page regularly for the latest updates.

10. Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

Email: [email protected]

Our privacy team typically responds to your request within 2–3 business days. For urgent matters, you can also reach us through our general support channels.